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This is the fifth part of the seven-part virtual management training series. You have the option to register for this single webinar or you can register for the entire seven-part webinar series by clicking here for the best value.
*NEW DATE* March 19, 2024 at 11 a.m.-12 p.m.: Service Excellence
How to deliver a great customer experience.
Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.
- Review the elements of service excellence, and explore the power of first impressions.
- Identify the areas needed for planned responses.
- List common phrases vs. winning words.
- Explain the H.E.A.R.T. model.
Who Should Attend
Anyone that manages people or that is preparing to manage people in the near future can benefit from this series.
Click here for a printer friendly PDF of the event.
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