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Strategies for Dealing with Non-Paying Residents and Difficult Family Situations

One of the biggest issues facing long-term care is getting paid for the services provided to residents. Dealing with difficult or uninvolved family members, delays in Medicaid approvals, and an unclear picture of a resident’s available resources all contribute to these difficulties. This session will address strategies that a long-term care provider can utilize beginning with the admission process until after the resident’s discharge to increase the likelihood of getting paid and/or collecting on services already provided. The session will also address involuntary discharge, other available court processes for collections, and the status of the Governor’s executive order regarding involuntary discharges.

  • Identify the information to be obtained upon admission to help understand a resident’s financial resources and needs.
  • Identify potential issues with Medicaid approvals and how delays may affect payment.
  • Identify available involuntary discharge and collection/litigation options and which ones make financial sense in particular resident situations.

Rebecca A. Brommel, Partner/Attorney, Dorsey & Whitney LLP, Des Moines
Becki Brommel is an attorney at Dorsey & Whitney LLP practicing in the area of litigation and administrative law with an emphasis in health law. She assists numerous long-term care clients and other health care providers with citations and other administrative proceedings, professional licensing, and litigation matters.

William J. Miller, Partner/Attorney, Dorsey & Whitney LLP, Des Moines
Bill Miller is an attorney at Dorsey & Whitney LLP practicing in the area of litigation, including pre-suit investigation and negotiation, administrative proceedings, arbitration, and trial and appeal in state and federal court. He has been entrusted with internal investigations and policy and procedure reviews in employment and other contexts. A strong believer that close relationships drive successful outcomes, Bill cultivates connections within and outside the legal field to benefit his clients and community. Combining these relationships with legal skill, Bill is an effective advocate in complex business matters, employment disputes and claims, and personal injury defense for clients in industries at the center of the modern economy including health care, government, and financial services.

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