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One Voice: The Effect of Inter-Team Communication on Quality
While communication within a team can be functional or even successful, an organization is ultimately measured by its ability to project a shared, unified voice across many such teams. Achieving this ‘one voice’ can be a challenge. Individual breakdowns tend to be resolved by a team’s strongest-performing members, but an organization’s quality is only as strong as the junctions that occur between teams. Here, a strong individual performance cannot overcome. This session will provide usable skills and insights to begin to bridge your silos and reach the pinnacle of organizational communication: one voice.
- Identify communication trends with an impact on organizational quality.
- List the observed traits of a ‘communication strategist.’
- Recognize 7 communication pitfalls and match them to an improvement approach.
Dr. Teresa Fair-Field, Occupational Therapy Doctorate OTR/L, Occupational Therapist, Registered/Licensed CDP, Certified Dementia Practitioner, Education Specialist, Select Rehabilitation, Sammamish, WA
Teresa Fair-Field, OTD, OTR/L graduated from Pacific University in Forest Grove, OR, with a bachelor of science in 1993, and from Chatham University with a doctor of occupational therapy degree in 2016. She has worked through the lifespan including acute settings, home health, elder health, and end of life care. Her primary role is education specialist for Select Rehabilitation.
Kathleen Weissberg, MS, OTD, OTR/L, CMDCP, CDP, National Director of Education, Select Rehabilitation
Dr. Kathleen Weissberg, (MS in OT, 1993; Doctoral 2014) in her 25+ years of practice, has worked in rehabilitation and long-term care as an executive, researcher and educator. She has established numerous programs in nursing facilities; authored peer-reviewed publications on topics such as low vision, dementia quality care, and wellness; has spoken at numerous conferences both nationally and internationally, for 20+ State Health Care Associations, and for 25+ state LeadingAge affiliates. She provides continuing education support to more than 17,000 therapists, nurses, and administrators nationwide as National Director of Education for Select Rehabilitation. She is a Certified Dementia Care Practitioner and a Certified Montessori Dementia Care Practitioner. She serves as the Region 1 Director for the American Occupational Therapy Association Political Affairs Affiliates and is an adjunct professor at both Chatham University in Pittsburgh, PA and Gannon University in Erie, PA.
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