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Event Schedule
May 24, 2023
1 - 2 p.m. CT

Objectives

• Reinforce how important resident’s dining experiences are to how they feel about the community and organization.
• Identify current gaps between service expectations and service delivery.
• Discuss why these gaps are widening and the benefits and solutions to closing them.
• Apply these 5 low-cost changes you can implement immediately to raise standards and service quality, to improve the dining experience.
  
  

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